Subject: Ticket Assigned - Conversation with Victoria Kokh
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 11:18:02 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Victoria Kokh Victoria Kokh                    Hello           02:46 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            02:46 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:46 PM, 18th Jan                     Victoria Kokh                    My order number is 9411017937 when ordering, it was not possible to choose the size on the website. Can I find out which one you put in the delivery? I need it for 8 years.  I was hoping that you would call me to confirm, as it was written in the mail. But that didn't happen. Specify what size of suit is coming to me.           02:46 PM, 18th Jan                   Babyshop UAE WhatsApp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           02:46 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:46 PM, 18th Jan                     Victoria Kokh                    1           02:47 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    Hello Victoria Kokh , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:47 PM, 18th Jan                     Victoria Kokh                    My order number is 9411017937 when ordering, it was not possible to choose the size on the website. Can I find out which one you put in the delivery? I need it for 8 years.  I was hoping that you would call me to confirm, as it was written in the mail. But that didn't happen. Specify what size of suit is coming to me.           02:47 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    Hi Victoria Kokh , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:47 PM, 18th Jan                     Victoria Kokh                    5           02:47 PM, 18th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           02:47 PM, 18th Jan                     Victoria Kokh                    My order number is 9411017937 when ordering, it was not possible to choose the size on the website. Can I find out which one you put in the delivery? I need it for 8 years.  I was hoping that you would call me to confirm, as it was written in the mail. But that didn't happen. Specify what size of suit is coming to me.           02:47 PM, 18th Jan                   Mais                   Hi Victoria, Good Afternoon. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           02:49 PM, 18th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you.           02:49 PM, 18th Jan                   Mais                   Please give me a minute to check.           02:49 PM, 18th Jan                     Victoria Kokh                    Thank you           02:49 PM, 18th Jan                   Mais                   Kindly note that this product can be fit 2-4 yrs | 4-6 yrs | 6-8 yrs           02:53 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           02:56 PM, 18th Jan                     Victoria Kokh                    One size?           02:56 PM, 18th Jan                   Mais                   Yes           02:57 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           02:59 PM, 18th Jan                     Victoria Kokh                    And if it’s will small  Can I return?           02:59 PM, 18th Jan                   Mais                   In case you have faced any issue with the product, please contact us again so that we can do the needful           03:00 PM, 18th Jan                     Victoria Kokh                    Because I don’t understand  How it possible  1 size for 2 years old and 8           03:00 PM, 18th Jan                     Victoria Kokh                    Can I check the product with the courier and if it is small, refuse it?           03:01 PM, 18th Jan                   Mais                   Please accept our full apology for this, and please contact us in case you have faced any issue           03:01 PM, 18th Jan                   Mais                   Kindly note that this option is not available, please receive the order and then try it and in case you have faced any issue please let us know so that we can do the needful           03:02 PM, 18th Jan                     Victoria Kokh                    How do you get a refund ?           03:03 PM, 18th Jan                   Mais                   You will receive the refund to the same card you paid from           03:05 PM, 18th Jan                     Victoria Kokh                    I will pay cash           03:06 PM, 18th Jan                   Mais                   In case you have returned the item to the store you will receive it as a cash, and in case you have returned it through the online the amount will be refunded to your My Credit.           03:08 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           03:10 PM, 18th Jan                     Victoria Kokh                    Can you send the parameters of this suit in centimeters?           03:10 PM, 18th Jan                     Victoria Kokh                    Costume           03:11 PM, 18th Jan                   Mais                   Please be assured as we have now escalated this issue to our products team and they are closely working on this to fix it for you.             03:12 PM, 18th Jan                   Mais                   We will get in touch with you at the soonest we can           03:12 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           03:15 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           03:17 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602104