Subject: Ticket Assigned - Conversation with Gloria
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 11:04:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gloria Gloria                    Hi this is Gloria, my order no is 9410983923. Is it possible to get it home delivered?           02:49 PM, 18th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            02:49 PM, 18th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:49 PM, 18th Jan                     Gloria                    English           02:49 PM, 18th Jan                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           02:49 PM, 18th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:49 PM, 18th Jan                     Gloria                    1           02:50 PM, 18th Jan                   MAX UAE whatsapp bot                    Hello Gloria , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:50 PM, 18th Jan                     Gloria                    1           02:50 PM, 18th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           02:50 PM, 18th Jan                     Gloria                    9410983923.           02:50 PM, 18th Jan                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           02:50 PM, 18th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            02:50 PM, 18th Jan                     Gloria                    1           02:51 PM, 18th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           02:51 PM, 18th Jan                     Gloria                    9410983923           02:51 PM, 18th Jan                   MAX UAE whatsapp bot                    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.            02:51 PM, 18th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:51 PM, 18th Jan                     Gloria                    2           02:52 PM, 18th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:52 PM, 18th Jan                     Gloria                    1           02:52 PM, 18th Jan                   MAX UAE whatsapp bot                   Please enter your email address           02:52 PM, 18th Jan                     Gloria                    [email-masked]           02:53 PM, 18th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:53 PM, 18th Jan                     Gloria                    Ok           02:53 PM, 18th Jan                   Mais                   Hi Gloria, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:54 PM, 18th Jan                   Mais                   We can see that you have contacted us regarding your order 9410983923           02:54 PM, 18th Jan                     Gloria                    Hi           02:54 PM, 18th Jan                     Gloria                    Yes           02:54 PM, 18th Jan                     Gloria                    I wanted to know whether the order can be delivered home?           02:55 PM, 18th Jan                   Mais                   We would like to inform you that your order has been placed as click and collect           02:57 PM, 18th Jan                   Mais                   And we regret to inform you that we are unable to change the delivery method of the order after it has been confirmed           02:58 PM, 18th Jan                   Mais                   However, your order is ready for collection from the store now, and anyone from your end can collect the order on your behalf if you wish.           02:58 PM, 18th Jan                     Gloria                    Till when can I come collect the order?           02:59 PM, 18th Jan                   Mais                   Kindly note that you can collect your order within 14 days start from the date of receiving the oick up message           03:00 PM, 18th Jan                   Mais                   Kindly note that you can collect your order within 14 days start from the date of receiving the pick up message           03:00 PM, 18th Jan                     Gloria                    Ok thank you           03:02 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           03:02 PM, 18th Jan                     Gloria                    No           03:03 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:04 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602048