Subject: Ticket Assigned - Conversation with Ahmed Khalid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 10:57:11 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Khalid Ahmed Khalid                    Hello           02:42 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:42 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Hello Ahmed Khalid , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:42 PM, 18th Jan                     Ahmed Khalid                    1           02:42 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:42 PM, 18th Jan                     Ahmed Khalid                    9410332016           02:42 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM393797349    You can also easily track your order from My Account > Order History.             02:43 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:43 PM, 18th Jan                     Ahmed Khalid                    2           02:43 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:43 PM, 18th Jan                     Ahmed Khalid                    1           02:43 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:43 PM, 18th Jan                     Ahmed Khalid                    [email-masked]           02:43 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:43 PM, 18th Jan                   Mais                   Hi Ahmed, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:44 PM, 18th Jan                   Mais                   We can see that you have contacted us regarding your order 9410332016           02:44 PM, 18th Jan                     Ahmed Khalid                    Yes           02:44 PM, 18th Jan                     Ahmed Khalid                    I still haven’t received it           02:45 PM, 18th Jan                     Ahmed Khalid                    It’s been 5 days now           02:45 PM, 18th Jan                   Mais                   Please give us some time, because the issue has been escalated to the concerned team, and they will do their best to help you properly.           02:46 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           02:48 PM, 18th Jan                     Ahmed Khalid                    I would like to receive my order today if that’s possible           02:49 PM, 18th Jan                   Mais                   I totally understand you, please accept our full apology for the delay           02:52 PM, 18th Jan                   Mais                   Please allow us the time and we will do our best to process the order and assist you to the fullest           02:52 PM, 18th Jan                     Ahmed Khalid                    Okay           02:52 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           02:53 PM, 18th Jan                     Ahmed Khalid                    No thank you           02:54 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:56 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602012