Subject: Ticket Assigned - Conversation with Usman Akhtar
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 10:56:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Usman Akhtar Usman Akhtar                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  usman akhtar Bot:  Hi usman akhtar, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7810657425 Bot:    Thanks, your order is Collected     We checked and your order was collected on 2023-01-17     Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097336881120            02:38 PM, 18th Jan                   Mais                   Hi Usman, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:39 PM, 18th Jan                   Mais                   We can see that you have contacted us regarding your order 7810657425           02:40 PM, 18th Jan                     Usman Akhtar                    I did not pick order but my order showed pick i visit max shop city center they did not have my order. I got scammed by max           02:41 PM, 18th Jan                     Usman Akhtar                    I was at my duty yesterday when i received mail about collecting order           02:42 PM, 18th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you.           02:42 PM, 18th Jan                     Usman Akhtar                    I wrote to max earlier too but it told me that your order has beed collected           02:42 PM, 18th Jan                   Mais                   Could you please check with your family members?           02:42 PM, 18th Jan                     Usman Akhtar                    No familh member here in bahrain           02:43 PM, 18th Jan                   Mais                   Could you please confirm your contact number?           02:44 PM, 18th Jan                     Usman Akhtar                    Check the cctv of shop when order is picked           02:44 PM, 18th Jan                     Usman Akhtar                    36881120           02:44 PM, 18th Jan                     Usman Akhtar                    097336881120           02:44 PM, 18th Jan                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             02:45 PM, 18th Jan                   Mais                   We will get in touch with you at the soonest we can           02:45 PM, 18th Jan                     Usman Akhtar                    Hope soo           02:45 PM, 18th Jan                   Mais                   Please be assured that we will do our best to solve this issue at the soonest we can           02:47 PM, 18th Jan                     Usman Akhtar                    How much exactly           02:48 PM, 18th Jan                   Mais                   Please allow us 24-48 hours so that we can check with the store team and update you           02:50 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           02:53 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:56 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602008