Subject: Ticket Assigned - Conversation with ?????
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 13:56:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ????? ?????                    Hi           05:44 PM, 17th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:44 PM, 17th Jan                   MAX KW Whatsapp BOT                    Hello ????? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:44 PM, 17th Jan                     ?????                    3           05:44 PM, 17th Jan                   MAX KW Whatsapp BOT                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.     For more details, go to Returns Process and Returns Policy under Help Centre.            05:44 PM, 17th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:44 PM, 17th Jan                     ?????                    2           05:44 PM, 17th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:44 PM, 17th Jan                     ?????                    1           05:44 PM, 17th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           05:44 PM, 17th Jan                     ?????                    [email-masked]           05:45 PM, 17th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           05:45 PM, 17th Jan                   Mais                   Hi Rahul, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:46 PM, 17th Jan                     ?????                    8410355534 order number  Need to know about my refund status  Yesterday your agent already took the item from my location  When my money will refund to my account           05:46 PM, 17th Jan                   Mais                   Please give me a minute to check.           05:46 PM, 17th Jan                   Mais                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           05:47 PM, 17th Jan                     ?????                    Did you received the item           05:48 PM, 17th Jan                   Mais                   Yes, we have received the item, please allow us the time so that we can process the refund           05:50 PM, 17th Jan                     ?????                    Please do it fast           05:51 PM, 17th Jan                   Mais                   Please be assured that we will do our best to process the refund at the soonest we can           05:52 PM, 17th Jan                     ?????                    Ok           05:52 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           05:52 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:55 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5598896