Subject: Ticket Assigned - Conversation with Yolanda Lama
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 13:45:35 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yolanda Lama Yolanda Lama                    Hi I have returned some items.           05:34 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:34 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Hello Yolanda Lama , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:34 PM, 17th Jan                     Yolanda Lama                    I have still not got the refund           05:34 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Hi Yolanda Lama , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:34 PM, 17th Jan                     Yolanda Lama                    2           05:34 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:34 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:34 PM, 17th Jan                     Yolanda Lama                    2           05:34 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:34 PM, 17th Jan                     Yolanda Lama                    1           05:34 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:34 PM, 17th Jan                     Yolanda Lama                    [email-masked]           05:34 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:34 PM, 17th Jan                   Mais                   Hi Yolanda, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:36 PM, 17th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your qurey?           05:37 PM, 17th Jan                     Yolanda Lama                    I have placed order last week but the size was too big so I returned it.           05:38 PM, 17th Jan                     Yolanda Lama                    Hi! Your return request RP011323001947 has been successfully picked up.           05:39 PM, 17th Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:41 PM, 17th Jan                   Mais                   We will get in touch with you at the soonest we can           05:41 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           05:43 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:45 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5598841