Subject: Ticket Assigned - Conversation with Sana
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 13:23:26 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sana Sana                    Hi           04:57 PM, 17th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:58 PM, 17th Jan                   MAX UAE whatsapp bot                    Hello Sana , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:58 PM, 17th Jan                     Sana                    2           04:58 PM, 17th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:58 PM, 17th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:58 PM, 17th Jan                     Sana                    2           04:58 PM, 17th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:58 PM, 17th Jan                     Sana                    1           04:58 PM, 17th Jan                   MAX UAE whatsapp bot                   Please enter your email address           04:58 PM, 17th Jan                     Sana                    [email-masked]           04:58 PM, 17th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:58 PM, 17th Jan                   Mais                   Hi Sana, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:59 PM, 17th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           05:00 PM, 17th Jan                     Sana                    Hi           05:00 PM, 17th Jan                     Sana                             05:00 PM, 17th Jan                     Sana                    I want to return these           05:00 PM, 17th Jan                     Sana                    In store I went to return other stuff           05:01 PM, 17th Jan                     Sana                    So they said send this online           05:01 PM, 17th Jan                   Mais                   Could you please elaborate the reason of your wish about returning the items?           05:03 PM, 17th Jan                     Sana                    Size issue           05:03 PM, 17th Jan                     Sana                    I don’t mind if I get the changed size also instead of refund           05:04 PM, 17th Jan                   Mais                   Please give me a minute to check.           05:05 PM, 17th Jan                     Sana                    Sure           05:05 PM, 17th Jan                   Mais                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           05:07 PM, 17th Jan                   Mais                   As per the policy, these products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           05:07 PM, 17th Jan                     Sana                    Now what can I do?           05:07 PM, 17th Jan                     Sana                    I got a big size           05:08 PM, 17th Jan                     Sana                    And I’m the regular customer of Max           05:08 PM, 17th Jan                   Mais                   Could you please share with us imaged about the items showing that they are still in their original condition           05:12 PM, 17th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:14 PM, 17th Jan                     Sana                             05:15 PM, 17th Jan                     Sana                             05:15 PM, 17th Jan                     Sana                    Sorry I was clicking pictures           05:15 PM, 17th Jan                     Sana                    Oh thank you so much           05:20 PM, 17th Jan                     Sana                    I got the notification           05:20 PM, 17th Jan                   Mais                   We would like to inform you that a return request has been created for the products as a onetime exception on 17-1-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           05:21 PM, 17th Jan                     Sana                    Thanks           05:22 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           05:22 PM, 17th Jan                     Sana                    No           05:22 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:23 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5598732