Subject: Ticket Assigned - Conversation with Sadia Javaid
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 13:13:41 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sadia Javaid Sadia Javaid                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  sadia javaid Bot:  Hi sadia javaid, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0585942653            05:00 PM, 17th Jan                     Sadia Javaid                    thanks           05:00 PM, 17th Jan                   Mais                   Hi Sadia, Good evening. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           05:01 PM, 17th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           05:01 PM, 17th Jan                     Sadia Javaid                    I placed the following order: 9409920377. Today I placed a return and refund request on the leather jacket item and got a message to confirm it will be piked up in a few days however an hour later I got another message to say the refund has been cancelled per my request. I did not cancel the refund request           05:02 PM, 17th Jan                     Sadia Javaid                    I still want to return the item and would like it collected from my  address           05:02 PM, 17th Jan                     Sadia Javaid                    Can you let me know why the return was cancelled and arrange a courier to collect the item please           05:04 PM, 17th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:06 PM, 17th Jan                     Sadia Javaid                    thanks           05:06 PM, 17th Jan                   Mais                   We would like to inform you that a new return request has been created for the product from the order No. 9409920377 dated on 17-1-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           05:10 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           05:11 PM, 17th Jan                     Sadia Javaid                    ok thank you           05:12 PM, 17th Jan                     Sadia Javaid                    thats all           05:12 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           05:13 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5598690