Subject: Ticket Assigned - Conversation with Peer Haris
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 13:13:12 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Peer Haris Peer Haris                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  peer haris Bot:  Hi peer haris, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410591293 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011523002954     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0567920350 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Peer, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you. Agent:  We can see that you have contacted us regarding your order 9410591293 Agent:  We have checked for you and found via your order tracking number that your order 9410591293 has been out for delivery on 17-1-23, and we hope it will be delivered to you as soon as possible. Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with Centrepoint. Have a nice day! Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:01 PM, 17th Jan                     Peer Haris                    My order was supposed to be delivered on 16-01-2023           05:01 PM, 17th Jan                     Peer Haris                    In order status it is showing no response from the customer when I didn’t receive any call           05:02 PM, 17th Jan                   Mais                   Hi Peer, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:03 PM, 17th Jan                   Mais                   Kindly accept our full apology for the delay           05:04 PM, 17th Jan                   Mais                   Please allow us till the end of this day so that the order can be delivered           05:04 PM, 17th Jan                   Mais                   As well, in case your order has not been delivered or you have not been contacted within the end of this day, please contact us again so that we can do the needful.           05:04 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           05:06 PM, 17th Jan                     Peer Haris                    I didn’t receive any call yet only an sms in the morning Simferopol yesterday I have been waiting           05:06 PM, 17th Jan                     Peer Haris                    Since yesterday*           05:06 PM, 17th Jan                   Mais                   Please accept our full apology for the delay, and kindly allow us till the end of this day so that you can be contacted and the order can be delivered           05:08 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           05:09 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:12 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5598684