Subject: Ticket Assigned - Conversation with Malik Hamed
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 12:41:54 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Malik Hamed Malik Hamed                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi malik hamed, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 80062966 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:14 PM, 17th Jan                     Malik Hamed                    Hello           04:15 PM, 17th Jan                     Malik Hamed                    There????           04:17 PM, 17th Jan                   Mais                   Hi Malik, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:18 PM, 17th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:18 PM, 17th Jan                     Malik Hamed                    Mais i made return request           04:18 PM, 17th Jan                     Malik Hamed                    Its been 4 days           04:18 PM, 17th Jan                     Malik Hamed                    No response           04:18 PM, 17th Jan                     Malik Hamed                    When will you send your executive to collect and get my refund           04:19 PM, 17th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay           04:19 PM, 17th Jan                   Mais                   Please give me a minute to check.           04:19 PM, 17th Jan                     Malik Hamed                    Helloo           04:22 PM, 17th Jan                   Mais                   Sorry for the delay, we are still checking           04:23 PM, 17th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:25 PM, 17th Jan                     Malik Hamed                    The same address which I received my order           04:26 PM, 17th Jan                     Malik Hamed                    +96891327968           04:26 PM, 17th Jan                     Malik Hamed                    My number           04:26 PM, 17th Jan                     Malik Hamed                    1159 building number way number 6512 wadi e kabir           04:26 PM, 17th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:27 PM, 17th Jan                   Mais                   We will get in touch with you and collect your items at the soonest we can           04:27 PM, 17th Jan                     Malik Hamed                    How much time it will take           04:28 PM, 17th Jan                     Malik Hamed                    Give me the time and date           04:28 PM, 17th Jan                     Malik Hamed                    So could ill be there           04:28 PM, 17th Jan                   Mais                   Please allow us 24 -48 hours as a maximum           04:29 PM, 17th Jan                     Malik Hamed                    Okay one more thing the return amount which will i be credited in want to transfer that figure to my account           04:30 PM, 17th Jan                     Malik Hamed                    Could i return this package to nearest store branch ?           04:31 PM, 17th Jan                   Mais                   Kindly note that you paid as a cash so the amount will be refunded to your My Credit, and in case you want to return to the store please let us know so that we can cancel the online return request           04:33 PM, 17th Jan                     Malik Hamed                    No please send your executive           04:34 PM, 17th Jan                     Malik Hamed                    From my credit can i transfer my amount to my bank?           04:34 PM, 17th Jan                   Mais                   Kindly note that we are unable to transfer the amount to your bank account, and we are really sorry for this           04:38 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           04:40 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:41 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5598530