Subject: Ticket Assigned - Conversation with سلام عليكم
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 12:38:04 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with سلام عليكم سلام عليكم                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  سلام عليكم Bot:  Hi سلام عليكم, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097333338442            04:19 PM, 17th Jan                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:20 PM, 17th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:20 PM, 17th Jan                     سلام عليكم                    Hello i have placed an order yesterday but i have received a wring item           04:21 PM, 17th Jan                     سلام عليكم                    I have ordered a black pants but I received a purple top           04:21 PM, 17th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:24 PM, 17th Jan                   Mais                   Could you please share with us image bout the item you received so that we can check for you further           04:24 PM, 17th Jan                     سلام عليكم                             04:25 PM, 17th Jan                     سلام عليكم                             04:26 PM, 17th Jan                     سلام عليكم                    Order number also           04:26 PM, 17th Jan                   Mais                   We are really sorry for this mistake, we can arrange a collection process for the item, could you please confirm your wish about this?           04:27 PM, 17th Jan                     سلام عليكم                    Its okay but Can you refund or you will bring the item i ordered?           04:28 PM, 17th Jan                   Mais                   You will receive the refund and then you can place a new order with the item and size you wish and we will do our best to deliver it correctly           04:28 PM, 17th Jan                     سلام عليكم                    Sure .. when is the collection process ?           04:29 PM, 17th Jan                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 7810837815 dated on 17-1-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           04:30 PM, 17th Jan                     سلام عليكم                    Okay but i am traveling on friday           04:31 PM, 17th Jan                     سلام عليكم                    What about the refund?           04:31 PM, 17th Jan                   Mais                   Please be assured that we will do our best to collect the item at the soonest we can, and the amount will be refunded to your My Credit           04:32 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           04:33 PM, 17th Jan                   Ziena                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           04:36 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5598516