Subject: Ticket Assigned - Conversation with Joana Mag-atas
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 12:31:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Joana Mag-atas Joana Mag-atas                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hello  i want to follow up on my order 9410559091 Bot:  ✍️ Please enter your name Customer:  joana mag-atas Bot:  Hi joana mag-atas, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410559091 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0524270261            04:24 PM, 17th Jan                   Mais                   Hi Jona, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           04:26 PM, 17th Jan                   Mais                   We can see that you have contacted us regarding your order 9410559091           04:26 PM, 17th Jan                     Joana Mag-atas                    Hello. Yes thats correct. I want to know the status why its delayed.           04:26 PM, 17th Jan                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             04:27 PM, 17th Jan                   Mais                   We will get in touch with you at the soonest we can           04:27 PM, 17th Jan                     Joana Mag-atas                    How will i be notified? By mail or by call? Please advise.           04:28 PM, 17th Jan                   Mais                   Kindly note that you will receive a message when the order will be ready for collection, as well we will get in touch with you through your email if there is any update           04:29 PM, 17th Jan                     Joana Mag-atas                    Okay. Looking forward to your update. Thank you Mais.           04:30 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           04:30 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5598487