Subject: Ticket Assigned - Conversation with Kair
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 12:25:35 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kair Kair                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  kair Bot:  Hi kair, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97455973028 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Kair, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you. Agent:  We can see that you have contacted us regarding return process, could you please elaborate your query? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:59 PM, 17th Jan                     Kair                    Hi           03:59 PM, 17th Jan                     Kair                    Hello, can i ask question, i bought damage clothes but i didn't notice it since i didn't wear it           04:00 PM, 17th Jan                   Mais                   Hi Kair, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:00 PM, 17th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:00 PM, 17th Jan                     Kair                    Hello, can i ask question, i bought damage clothes but i didn't notice it since i didn't wear it           04:00 PM, 17th Jan                     Kair                    I havent washed, but already removed the tags           04:00 PM, 17th Jan                     Kair                    I bought this jan 5 thru online but didn't check thoroughly because it never happened this before when i buy clothes from centerpoint before           04:00 PM, 17th Jan                     Kair                    Just now i have free time to wash so i just notice this damage when i tried to flip the jogging pants inside out for washing           04:00 PM, 17th Jan                     Kair                    What to do?           04:00 PM, 17th Jan                     Kair                    https://fbots-attachment-messages.s3.amazonaws.com/a110acf05e98a444a5a6acb3f166c91bb4c19579/0b7cedd104f74578477aeaadddb924d07a1e040f/d197abe502a414b7f7da93b52faceae3af2a5770/1ba3f2fbafe8e63c61559dc998de4d5a475d33e9/99efedcefb1e97af6d2586d2cdbeecafaad3d8ab           04:01 PM, 17th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:02 PM, 17th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:05 PM, 17th Jan                   Mais                   Could you please share with us the name of the item as it is on the site?           04:05 PM, 17th Jan                     Kair                    wait a moment           04:05 PM, 17th Jan                     Kair                    Solid Joggers with Drawstring Closure and Pockets           04:06 PM, 17th Jan                     Kair                    https://www.centrepointstores.com/qa/en/Men/Plus-Size/Bottoms/Joggers/SPLASH-Solid-Joggers-with-Drawstring-Closure-and-Pockets/p/163860299           04:06 PM, 17th Jan                     Kair                    Order #4709131126           04:06 PM, 17th Jan                   Mais                   Please give me a minute to check.           04:06 PM, 17th Jan                   Mais                   Sorry for the delay, we are still checking           04:11 PM, 17th Jan                     Kair                    Sure           04:11 PM, 17th Jan                     Kair                    i sent videos           04:12 PM, 17th Jan                     Kair                    the thing is           04:13 PM, 17th Jan                     Kair                    the tags are already removed           04:13 PM, 17th Jan                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 4709131126 dated on 17-1-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           04:13 PM, 17th Jan                     Kair                    is this still eligible for return?           04:14 PM, 17th Jan                     Kair                    the plastic are also gone           04:14 PM, 17th Jan                   Mais                   Kindly put the item in a proper packaging and we will accept the return, as well please put it's name along with the order number on the box           04:16 PM, 17th Jan                     Kair                    my friend, i already remove the tags it's okay?           04:17 PM, 17th Jan                     Kair                    you know what my friend, i'll just cancel the return and go to tailor to fix           04:18 PM, 17th Jan                     Kair                    please cancel the return process thank you           04:19 PM, 17th Jan                     Kair                    i'll go to tailor for fixing           04:19 PM, 17th Jan                   Mais                   We would like to inform you that we have canceled the return request.           04:22 PM, 17th Jan                     Kair                    Thank you           04:23 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           04:24 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:25 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5598467