Subject: Ticket Assigned - Conversation with Mareena Thomas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 12:07:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mareena Thomas Mareena Thomas                    hi           03:53 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:54 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Hello Mareena Thomas , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:54 PM, 17th Jan                     Mareena Thomas                    2           03:54 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:54 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:54 PM, 17th Jan                     Mareena Thomas                    2           03:54 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:54 PM, 17th Jan                     Mareena Thomas                    1           03:54 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:54 PM, 17th Jan                     Mareena Thomas                    [email-masked]           03:54 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:54 PM, 17th Jan                   Mais                   Hi Mareena, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:55 PM, 17th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:56 PM, 17th Jan                     Mareena Thomas                    yes           03:57 PM, 17th Jan                     Mareena Thomas                    I placed a return request many days ago           03:57 PM, 17th Jan                     Mareena Thomas                    and not came for collection           03:57 PM, 17th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           03:59 PM, 17th Jan                     Mareena Thomas                    okay           04:00 PM, 17th Jan                   Mais                   Please confirm if this is the intended order 9406497838           04:02 PM, 17th Jan                     Mareena Thomas                    yes           04:02 PM, 17th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:04 PM, 17th Jan                     Mareena Thomas                    0525839925           04:04 PM, 17th Jan                     Mareena Thomas                    Office 604 Suntech Tower Dubai Silicon Oasis Dubai Near Premier Inn Hotel Dubai           04:04 PM, 17th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:05 PM, 17th Jan                   Mais                   We will get in touch with you at the soonest we can           04:05 PM, 17th Jan                     Mareena Thomas                    okay           04:05 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           04:06 PM, 17th Jan                     Mareena Thomas                    no           04:06 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:07 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5598392