Subject: Ticket Assigned - Conversation with Uzzam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 11:48:35 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Uzzam Uzzam                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  order number 4710783212 Bot:  ✍️ Please enter your name Customer:  uzzam Bot:  Hi uzzam, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4710783212 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0117231000650     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097431086598            03:35 PM, 17th Jan                   Mais                   Hi Uzzam, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:36 PM, 17th Jan                   Mais                   We can see that you have contacted us regarding your order 4710783212           03:36 PM, 17th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           03:36 PM, 17th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:38 PM, 17th Jan                     Uzzam                    31086598           03:39 PM, 17th Jan                   Mais                   Please confirm your home address as well           03:39 PM, 17th Jan                     Uzzam                    Al Nasr Tower A, West Bay           03:39 PM, 17th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:40 PM, 17th Jan                     Uzzam                    Floor No: 23           03:40 PM, 17th Jan                     Uzzam                    okay           03:40 PM, 17th Jan                     Uzzam                    thanks           03:40 PM, 17th Jan                     Uzzam                    i need delivery by today           03:41 PM, 17th Jan                   Mais                   We will get in touch with you and deliver your order at the soonest we can           03:44 PM, 17th Jan                   Mais                   Please allow us the time so that we can do the needful.           03:44 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           03:47 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:48 PM, 17th Jan                     Uzzam                    no           03:48 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5598309