Subject: Ticket Assigned - Conversation with Bushra Raiz
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 11:24:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bushra Raiz Bushra Raiz                    Good afternoon  Do you have an exchange option I want the same item but in a smaller size?           03:18 PM, 17th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:18 PM, 17th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:18 PM, 17th Jan                     Bushra Raiz                    1           03:18 PM, 17th Jan                   MAX UAE whatsapp bot                    Hello Bushra Raiz , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:18 PM, 17th Jan                     Bushra Raiz                    Good afternoon  Do you have an exchange option I want the same item but in a smaller size?           03:19 PM, 17th Jan                   MAX UAE whatsapp bot                    Hi Bushra Raiz , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:19 PM, 17th Jan                     Bushra Raiz                    5           03:19 PM, 17th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:19 PM, 17th Jan                   Mais                   Hi Bushra, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:20 PM, 17th Jan                     Bushra Raiz                    Good afternoon  Do you have an exchange option I want the same item but in a smaller size?           03:20 PM, 17th Jan                   Mais                   We can see that you have contacted us regarding return/exchange issue, we regret to inform you that the exchange service is not available for MAX products           03:20 PM, 17th Jan                     Bushra Raiz                    Ok           03:21 PM, 17th Jan                     Bushra Raiz                    Maybe this is something you could change in the future           03:21 PM, 17th Jan                   Mais                   In case you want to return the items, please share with us the names of the items you want to return as they are on the site           03:22 PM, 17th Jan                     Bushra Raiz                    I do not want to return           03:22 PM, 17th Jan                     Bushra Raiz                    I want to exchange for smaller size           03:22 PM, 17th Jan                   Mais                   Please accept our full apology that the exchange service is not available for MAX           03:22 PM, 17th Jan                     Bushra Raiz                    Otherwise I can just give it to someone else           03:22 PM, 17th Jan                     Bushra Raiz                    Ok           03:22 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           03:23 PM, 17th Jan                     Bushra Raiz                    No Thankyou           03:23 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:24 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5598191