Subject: Ticket Assigned - Conversation with Jona
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 10:52:55 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jona Jona                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  jona Bot:  Hi jona, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97431611786            02:42 PM, 17th Jan                   Mais                   Hi Jona, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:43 PM, 17th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           02:43 PM, 17th Jan                     Jona                    Hi. I would like to follow up on the refund process for order number4706267187           02:44 PM, 17th Jan                     Jona                    I was able to.retuen item last December  20. I haven't  redeived anu updates yet regaedinb the refund.           02:44 PM, 17th Jan                   Mais                   Sure, please allow me a minute to check this for you.           02:45 PM, 17th Jan                     Jona                    return request RP1220220006604           02:45 PM, 17th Jan                   Mais                   We would like to inform you that we have processed the refund of amount 80 QAR as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 47062671876519251996.           02:46 PM, 17th Jan                     Jona                    So i just need to use this code to claim it?           02:47 PM, 17th Jan                     Jona                    Online and in store?           02:47 PM, 17th Jan                   Mais                   Kindly note that you can use it through the online           02:48 PM, 17th Jan                     Jona                    Does expire as well?           02:48 PM, 17th Jan                     Jona                    *it           02:48 PM, 17th Jan                   Mais                   * Terms and conditions: 1. This voucher code is valid till 6 Months 2. Voucher is only valid on https://www.centrepointstores.com/qa/en/  3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.           02:48 PM, 17th Jan                     Jona                    Thank you.           02:48 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           02:49 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:52 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5597989