Subject: Ticket Assigned - Conversation with Farwa Ranjha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 10:46:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farwa Ranjha Farwa Ranjha                    Hey           02:30 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:30 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Hello Farwa Ranjha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:30 PM, 17th Jan                     Farwa Ranjha                    3           02:30 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:30 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:30 PM, 17th Jan                     Farwa Ranjha                    2           02:30 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:30 PM, 17th Jan                     Farwa Ranjha                    1           02:30 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:30 PM, 17th Jan                     Farwa Ranjha                    [email-masked]           02:30 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:30 PM, 17th Jan                     Farwa Ranjha                    Hey           02:30 PM, 17th Jan                     Farwa Ranjha                    Is there a return policy on your perfumes if they aren’t opened           02:30 PM, 17th Jan                   Mais                   Hi Farwa, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:34 PM, 17th Jan                     Farwa Ranjha                    Is there a return policy on your perfumes if they aren’t opened           02:34 PM, 17th Jan                   Mais                   We kindly ask you to please share with us the name of the items you want to return as they are on the site, so that we can check for you further           02:34 PM, 17th Jan                     Farwa Ranjha                    I don’t want to return anything           02:35 PM, 17th Jan                     Farwa Ranjha                    I was about to order           02:36 PM, 17th Jan                     Farwa Ranjha                    So wanted to check the policy first           02:36 PM, 17th Jan                     Farwa Ranjha                    For example this one           02:36 PM, 17th Jan                     Farwa Ranjha                    Will I be able to return it           02:36 PM, 17th Jan                   Mais                   Please note that the exchange service is not currently available for (Centerpoint) products. Products can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (8006927) to book an appointment to receive the product to be returned.  2- You can also book an appointment to receive the product you want to return online by logging in to your account and going to the order history and then clicking on the “order number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           02:37 PM, 17th Jan                   Mais                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           02:37 PM, 17th Jan                     Farwa Ranjha                    So it can be returned?           02:37 PM, 17th Jan                   Mais                   Could you please share with us the item link           02:38 PM, 17th Jan                     Farwa Ranjha                    https://www.centrepointstores.com/ae/en/p/162549320           02:40 PM, 17th Jan                   Mais                   Kindly note that the perfumes cannot be exchanged or returned.           02:41 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           02:43 PM, 17th Jan                     Farwa Ranjha                    Oh ok           02:45 PM, 17th Jan                     Farwa Ranjha                    Thanks           02:45 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:46 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5597950