Subject: Ticket Assigned - Conversation with Alicia
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 10:15:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alicia Alicia                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi alicia, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  How many day I have to wait Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9410181624 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011323001139     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0559820470            02:06 PM, 17th Jan                   Mais                   Hi Alicia, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           02:07 PM, 17th Jan                   Mais                   We can see that you have contacted us regarding your order 9410181624           02:07 PM, 17th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           02:10 PM, 17th Jan                     Alicia                    0559820470           02:10 PM, 17th Jan                     Alicia                    Shop 99 Tejori           02:10 PM, 17th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:11 PM, 17th Jan                   Mais                   We will get in touch with you at the soonest we can           02:11 PM, 17th Jan                     Alicia                    Yes please thank you...           02:12 PM, 17th Jan                   Mais                   Is there anything else I can assist you with?           02:12 PM, 17th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           02:15 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5597773