Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 14:12:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Yes but i want the items and if i reorder it i will pay the delivery  charge           05:56 PM, 16th Jan                     User                    I do not want to pay the delivery fee and this is your fault and you have to bear it           05:58 PM, 16th Jan                   Mais                   Dear customer, Good evening. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           06:01 PM, 16th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you.           06:01 PM, 16th Jan                   Mais                   We regret to inform you that the exchange service is not available for Home Centre products.           06:01 PM, 16th Jan                     User                    This is home center fault so they have to change
  if i want to change it or i re order the same items and the delivery will be free           06:05 PM, 16th Jan                   Mais                   Please accept our full apology, we will offer you a voucher of 2 KWD for your next online purchase, as onetime exception, could you please confirm your wish about it?           06:06 PM, 16th Jan                     User                    Ok good ?           06:08 PM, 16th Jan                   Mais                   We will get in touch with you and provide you with the voucher as soon as we can           06:08 PM, 16th Jan                   Mais                   Is there anything else I can assist you with?           06:10 PM, 16th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           06:12 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594
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