Subject: Ticket Assigned - Conversation with Ganesh Paisa
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 14:00:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ganesh Paisa Ganesh Paisa                    Hello           05:45 PM, 16th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:45 PM, 16th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:45 PM, 16th Jan                     Ganesh Paisa                    Need help in returns           05:45 PM, 16th Jan                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           05:45 PM, 16th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:45 PM, 16th Jan                     Ganesh Paisa                    1           05:46 PM, 16th Jan                   MAX UAE whatsapp bot                    Hello Ganesh Paisa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:46 PM, 16th Jan                     Ganesh Paisa                    2           05:46 PM, 16th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:46 PM, 16th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:46 PM, 16th Jan                     Ganesh Paisa                    2           05:46 PM, 16th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:46 PM, 16th Jan                     Ganesh Paisa                    1           05:47 PM, 16th Jan                   MAX UAE whatsapp bot                   Please enter your email address           05:47 PM, 16th Jan                     Ganesh Paisa                    [email-masked]           05:47 PM, 16th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:47 PM, 16th Jan                   Mais                   Hi Ganesh, Good evening. Thank you for contacting MAx. My name is Mais. We would be happy to help you.           05:48 PM, 16th Jan                     Ganesh Paisa                    I need help in returns with my last order           05:49 PM, 16th Jan                   Mais                   Could you please share with us the names of the items which you want to return           05:49 PM, 16th Jan                     Ganesh Paisa                    I see wrong item in return list, please cancel that           05:49 PM, 16th Jan                   Mais                   Could you please share with us the names of the items which you want to return as they are on the site, so that we can check for you and do the needful           05:51 PM, 16th Jan                     Ganesh Paisa                    following two items are to be returned: 1. Marble print shirt with Long sleeves and button Closure - Size 24 2. Pleated Mandarin Collar Shirt with long sleeves - Size 22           05:51 PM, 16th Jan                   Mais                   Please give me a minute to check.           05:51 PM, 16th Jan                   Mais                   We would like to inform you that a new return request has been created for the products from the order 9410025152 dated on 16-1-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           05:54 PM, 16th Jan                     Ganesh Paisa                    You created wrong return request           05:55 PM, 16th Jan                   Mais                   Yes, kindly note that we have created a new return request just for the 2 items Marble print shirt with Long sleeves and button Closure and Pleated Mandarin Collar Shirt with long sleeves           05:56 PM, 16th Jan                     Ganesh Paisa                    Did you cancel earlier return request           05:56 PM, 16th Jan                   Mais                   Yes, exactly.           05:56 PM, 16th Jan                     Ganesh Paisa                    Understood.           05:56 PM, 16th Jan                     Ganesh Paisa                    Thank you for the quick support on chat           05:56 PM, 16th Jan                   Mais                   Is there anything else I can assist you with?           05:56 PM, 16th Jan                     Ganesh Paisa                    Do we have exchange option           05:57 PM, 16th Jan                     Ganesh Paisa                    That’s reason we have place return order           05:57 PM, 16th Jan                   Mais                   Please accept our full apology that the exchange service is not available for MAX products           05:57 PM, 16th Jan                     Ganesh Paisa                    Noted           05:58 PM, 16th Jan                   Mais                   Is there anything else I can assist you with?           05:58 PM, 16th Jan                     Ganesh Paisa                    No, thank you           05:59 PM, 16th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           06:00 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594732