Subject: Ticket Assigned - Conversation with Naeem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 13:43:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Naeem Naeem                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  naeem Bot:  Hi naeem, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97455126894            05:38 PM, 16th Jan                   Mais                   Hi Naeem, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:38 PM, 16th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           05:38 PM, 16th Jan                     Naeem                    Hello, how do I use My Credit on my orders           05:38 PM, 16th Jan                   Mais                   You can use "My Credit" in any purchase transaction from the website or application. In the event that the purchase transaction is less than the value of My Credit, only the value of the purchase currency will be deducted. In the event that the purchase transaction is more than My Credit, the entire “amount” will be deducted, and the rest of the value must be paid through credit cards or choose the method of payment upon receipt in the event Purchase through the website or application.           05:40 PM, 16th Jan                   Mais                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           05:40 PM, 16th Jan                     Naeem                    Thanks           05:41 PM, 16th Jan                   Mais                   Is there anything else I can assist you with?           05:42 PM, 16th Jan                     Naeem                    No thanks           05:42 PM, 16th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:42 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594626