Subject: Ticket Assigned - Conversation with Spotless Mind
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 13:39:07 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Spotless Mind Spotless Mind                    Y           05:20 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:20 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello Spotless Mind , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:20 PM, 16th Jan                     Spotless Mind                    3           05:20 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:20 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:20 PM, 16th Jan                     Spotless Mind                    2           05:20 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:20 PM, 16th Jan                     Spotless Mind                    1           05:20 PM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:20 PM, 16th Jan                     Spotless Mind                    [email-masked]           05:21 PM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:21 PM, 16th Jan                   Mais                   Hi Naya, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:23 PM, 16th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           05:23 PM, 16th Jan                     Spotless Mind                    Refund information needed           05:23 PM, 16th Jan                   Mais                   Could you please elaborate your query so that we can check for you further           05:26 PM, 16th Jan                     Spotless Mind                    Order id # 9410525709           05:27 PM, 16th Jan                     Spotless Mind                    I cancelled the delivery           05:27 PM, 16th Jan                     Spotless Mind                    I like to know when will be refund process start           05:28 PM, 16th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:33 PM, 16th Jan                   Mais                   Kindly note that the items need 24-48 hours to reach our warehouse then the refund will be processed to the same card which you paid from.           05:34 PM, 16th Jan                     Spotless Mind                    What's status..did the order cancelled           05:35 PM, 16th Jan                   Mais                   Kindy note that once the items will reach our warehouse the order will be canceled           05:35 PM, 16th Jan                   Mais                   Is there anything else I can assist you with?           05:37 PM, 16th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:38 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594601