Subject: Ticket Assigned - Conversation with Hamza
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 13:37:53 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hamza Hamza                    Hi           05:24 PM, 16th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:24 PM, 16th Jan                   MAX UAE whatsapp bot                    Hello Hamza , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:24 PM, 16th Jan                     Hamza                    1           05:24 PM, 16th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:24 PM, 16th Jan                     Hamza                    9410648403           05:24 PM, 16th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011623001346    You can also easily track your order from My Account > Order History.             05:24 PM, 16th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:24 PM, 16th Jan                     Hamza                    2           05:25 PM, 16th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:25 PM, 16th Jan                     Hamza                    1           05:25 PM, 16th Jan                   MAX UAE whatsapp bot                   Please enter your email address           05:25 PM, 16th Jan                     Hamza                    [email-masked]           05:25 PM, 16th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:25 PM, 16th Jan                     Hamza                    Ok           05:28 PM, 16th Jan                   Mais                   Hi Hamza, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:28 PM, 16th Jan                   Mais                   We can see that you have contacted us regarding your order 9410648403           05:29 PM, 16th Jan                     Hamza                    Hi, we missed you! We were unable to deliver your order 9410648403 on 2023-01-16 17:22:54, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback https://shkrn.app.link/Djt3RrJvDwb Stay Happy!           05:29 PM, 16th Jan                     Hamza                    I want to know why my order is delayed??           05:29 PM, 16th Jan                     Hamza                    I’m travelling by tomorrow afternoon, and still i didn’t get my item           05:29 PM, 16th Jan                     Hamza                    Poor poor delivery service           05:30 PM, 16th Jan                     Hamza                    Very disappointed           05:30 PM, 16th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:32 PM, 16th Jan                   Mais                   Could you please confirm your contact number and your address? so that we can arrange the deliver process on a priority.           05:33 PM, 16th Jan                     Hamza                    0567279674           05:33 PM, 16th Jan                     Hamza                    Sunrise bay marina harbor dubai           05:33 PM, 16th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             05:35 PM, 16th Jan                   Mais                   We will get in touch with you at the soonest we can           05:35 PM, 16th Jan                     Hamza                    Ok thankyou           05:35 PM, 16th Jan                     Hamza                    You can understand that I’m traveling by tomorrow and these items for my family           05:35 PM, 16th Jan                     Hamza                    If your team can deliver tomorrow till 9-10am maximum its fine also           05:36 PM, 16th Jan                   Mais                   I totally understand you, please accept our full apology for the delay           05:36 PM, 16th Jan                   Mais                   Be assured that we will do our best to deliver the order at the soonest we can           05:36 PM, 16th Jan                     Hamza                    Thankyou for your support           05:37 PM, 16th Jan                   Mais                   Is there anything else I can assist you with?           05:37 PM, 16th Jan                     Hamza                    No Thankyou           05:37 PM, 16th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:37 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594594