Subject: Ticket Assigned - Conversation with Vinaya
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 13:36:19 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vinaya Vinaya                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  vinaya Bot:  Hi vinaya, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0564285019            05:22 PM, 16th Jan                     Vinaya                    Ok           05:24 PM, 16th Jan                   Mais                   Hi Vinaya, Good evening. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           05:24 PM, 16th Jan                     Vinaya                    Hi i had returned items orderd online           05:25 PM, 16th Jan                     Vinaya                    I would like to know the update           05:25 PM, 16th Jan                     Vinaya                    Regarding it           05:25 PM, 16th Jan                     Vinaya                    Payment was by apple e pay ... refund with be via same ?           05:26 PM, 16th Jan                   Mais                   Please give me a minute to check.           05:28 PM, 16th Jan                     Vinaya                    Hi           05:31 PM, 16th Jan                   Mais                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           05:32 PM, 16th Jan                   Mais                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           05:32 PM, 16th Jan                     Vinaya                    Okay           05:33 PM, 16th Jan                     Vinaya                    Thanks           05:33 PM, 16th Jan                   Mais                   Is there anything else I can assist you with?           05:34 PM, 16th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           05:36 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594585