Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 13:31:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    What about the item i want?           05:24 PM, 16th Jan                     User                    I don't want to return i want to change           05:24 PM, 16th Jan                     User                    Same items i want Please           05:24 PM, 16th Jan                   Mais                   Dear customer, Good evening. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           05:27 PM, 16th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:27 PM, 16th Jan                   Mais                   We regret to inform you that the exchange service is not available for Home Centre products, so we are able to return the item
  and the amount will be refunded           05:27 PM, 16th Jan                   Mais                   Then you can re order the item you wish and we will do our best to deliver it correctly           05:28 PM, 16th Jan                   Mais                   Is there anything else I can assist you with?           05:30 PM, 16th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           05:31 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594565