Subject: Ticket Assigned - Conversation with ❤️?‍?‍?‍? ????Marina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 13:20:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ❤️?‍?‍?‍? ????Marina ❤️?‍?‍?‍? ????Marina                    Hi           05:05 PM, 16th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:05 PM, 16th Jan                    Centrepoint KW whatsapp bot                    Hello ❤️?‍?‍?‍? ????Marina , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:05 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    3           05:05 PM, 16th Jan                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:05 PM, 16th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:05 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    2           05:05 PM, 16th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:05 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    1           05:06 PM, 16th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           05:06 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    [email-masked]           05:06 PM, 16th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:06 PM, 16th Jan                   Mais                   Hi Marina, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:06 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    Thank you           05:07 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    I still haven’t received a refund for this order           05:07 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                             05:07 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                             05:08 PM, 16th Jan                   Mais                   Kindly note that we are unable to find any return request has been created in this order 8409339155, could you please check again?           05:10 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    Well, I know the transaction was made and the amount was debited from my knet           05:11 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    However, it hasn’t been refunded yet           05:11 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    And it’s been a while           05:11 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    What can I do to ensure it has been refunded?           05:11 PM, 16th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:12 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    It is not a return but was canceled before delivery           05:12 PM, 16th Jan                   Mais                   Thank you for your patience. We are still checking on it           05:16 PM, 16th Jan                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             05:19 PM, 16th Jan                   Mais                   We will get in touch with you at the soonest we can           05:19 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    Thank you           05:19 PM, 16th Jan                   Mais                   Is there anything else I can assist you with?           05:19 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    That’s all           05:20 PM, 16th Jan                     ❤️?‍?‍?‍? ????Marina                    Thank u I’ll be waiting           05:20 PM, 16th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:20 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594511