Subject: Ticket Assigned - Conversation with Shebin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 13:02:58 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shebin Shebin                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shebin, what do you need help with? Customer:  2 Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shebin, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:51 PM, 16th Jan                   Mais                   Hi Nadeer, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:53 PM, 16th Jan                     Shebin                    Hi           04:53 PM, 16th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:53 PM, 16th Jan                     Shebin                    There no one call to take my return           04:54 PM, 16th Jan                     Shebin                    When the delivery will come and take the return           04:54 PM, 16th Jan                     Shebin                    Last 2 days im waiting           04:54 PM, 16th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number?           04:55 PM, 16th Jan                     Shebin                    36094611           04:55 PM, 16th Jan                   Mais                   Kindly note that the courier will collect the items within 3-5 working days start from the date of creating the return request.           04:59 PM, 16th Jan                   Mais                   So, please allow us 24-48 hours so that the courier can collect the returns and assist you further           05:00 PM, 16th Jan                   Mais                   Is there anything else I can assist you with?           05:00 PM, 16th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           05:02 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594390