Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 12:33:39 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           03:50 PM, 16th Jan                     User                    I order yesterday from online and there is a mistake in order           03:51 PM, 16th Jan                     User                    Please contact me           03:51 PM, 16th Jan                     User                    This one not close           03:52 PM, 16th Jan                     User                             03:52 PM, 16th Jan                     User                             03:52 PM, 16th Jan                   Reena                   Dear Customer, Good Afternoon. Thank you for contacting Homecentre. My name is Reena. We would be happy to help you           03:53 PM, 16th Jan                   Reena                   We would request you to please share us your order number and registered e-mail id.           03:53 PM, 16th Jan      
                User                    And this it must come  3 small and 3 big it came 4 small and 2 big           03:54 PM, 16th Jan                   Reena                   We sincerely apologize for inconvenience caused to you.           03:55 PM, 16th Jan                     User                             03:56 PM, 16th Jan                     User                    This is the number of order           03:56 PM, 16th Jan                   Reena                   It will just take a moment to check the details for you.           03:57 PM, 16th Jan                     User                    Ok           03:57 PM, 16th Jan                   Reena                   Thank you for your patience. We would request you to please specify the item name.           04:04 PM, 16th Jan                   Reena                   We regret to you hear that you have received the damaged item. We would request you to kindly share us the images of damaged item.           04:05 PM, 16th Jan   
                 Reena                   We sincerely apologize, please disregard the previous message as you have already shared the image.           04:09 PM, 16th Jan                   Reena                   In order to assist you, we would request you to please specify the item name.           04:09 PM, 16th Jan                     User                    Hello           04:11 PM, 16th Jan                     User                             04:13 PM, 16th Jan                     User                             04:13 PM, 16th Jan                     User                    This is the pic           04:13 PM, 16th Jan                   Reena                   We are truly sorry, we would request you to please specify the items name as we are unable to specify the item.           04:13 PM, 16th Jan                   Reena                   Thank you for sharing the items name.           04:17 PM, 16th Jan                   Mais                   Please accept our full apologies f
 or the inconvenience caused to you and for the delay.           04:26 PM, 16th Jan                   Mais                   Please give me a minute to do the needfu.           04:26 PM, 16th Jan                   Mais                   We would like to inform you that a return request has been created for the products from the order No. dated on 16-1-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           04:29 PM, 16th Jan                   Mais                   Is there anything else I can assist you with?           04:31 PM, 16th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           04:33 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594226