Subject: Ticket Assigned - Conversation with Mahek
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 12:10:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mahek Mahek                    Hi!           03:51 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:51 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello Mahek , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:51 PM, 16th Jan                     Mahek                    2           03:51 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:51 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:51 PM, 16th Jan                     Mahek                    2           03:51 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:51 PM, 16th Jan                     Mahek                    1           03:51 PM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:51 PM, 16th Jan                     Mahek                    [email-masked]           03:51 PM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:51 PM, 16th Jan                   Mais                   Hi Mahek, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:53 PM, 16th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:54 PM, 16th Jan                     Mahek                    Hi Mais           03:54 PM, 16th Jan                     Mahek                    I want to check regarding this item           03:54 PM, 16th Jan                     Mahek                             03:54 PM, 16th Jan                     Mahek                    If I order a bath robe online, can I return it if the size is too small?           03:54 PM, 16th Jan                     Mahek                    Am I allowed to return such an item?           03:54 PM, 16th Jan                   Mais                   Sorry for the delay, could you please share with us the item link?           03:57 PM, 16th Jan                     Mahek                    Yes sure           03:57 PM, 16th Jan                     Mahek                    https://www.centrepointstores.com/ae/en/p/163597968           03:58 PM, 16th Jan                   Mais                   Please give me a minute to check.           04:01 PM, 16th Jan                   Mais                   Sorry for the delay, we are still checking.           04:05 PM, 16th Jan                     Mahek                    Yes sure           04:06 PM, 16th Jan                   Mais                   Kindly note that this item is non returnable item, hence it can not be exchanged or returned           04:07 PM, 16th Jan                   Mais                   Is there anything else I can assist you with?           04:08 PM, 16th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:10 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594097