Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 11:55:39 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Thank you for your response.<div dir="auto"><br></div>
<div dir="auto">The product falls under new items and no where it is mentioned that this is non returnable.</div>
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<div dir="auto">The reason for return is the size which  is not fitting well.</div>
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<div dir="auto">I would be happy if you accept my return request.</div>
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<div dir="auto">Thanks and regards</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 16 Jan 2023, 15:07 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Sarik​a,</div>
<div><br></div>
<div dir="ltr">Thank you for contacting us, and giving us the opportunity to serve you.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We apologize for the inconvenience caused.<br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, this product sold on our website and on our stores are non-returnable product. Hence, it can't be returned or exchanged.<br><br>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </div>
<div dir="ltr">​</div>
<div dir="ltr">However, we kindly ask you to please elaborate the reason of your wish about returning the item, and please share with us images about it so that we can check for you and assist you further.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Once again please accept our full apology and thanks for your patience and understanding.<br><br>​Please do not hesitate to contact us if you have any further queries.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Splash </span>Support Team.</div>
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Attachments :
1. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044009504301'>Screenshot_20230116_155303_Splash.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5593688