Subject: Ticket Assigned - Conversation with Zain
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 11:46:40 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zain Zain                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi zain, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410399022 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011423001390     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:26 PM, 16th Jan                   Mais                   Hi Zain, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           03:27 PM, 16th Jan                   Mais                   We can see that you have contacted us regarding your order 9410399022           03:27 PM, 16th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           03:29 PM, 16th Jan                     Zain                    u stil need these my information i really disappoint           03:29 PM, 16th Jan                   Mais                   Sorry for bothering you, kindly note that your query has been raised to the courier team in order to deliver your items at the soonest           03:30 PM, 16th Jan                   Mais                   Just please allow us the time so that we can do the needful and solve this issue           03:30 PM, 16th Jan                     Zain                    Zain uk abideen muhammad tariq Paradise Inn 1 Tabasum Group AL NUAIMIYA 1 Ajman , United Arab Emirates Room 306 Ajman, United Arab Emirates Mobile: +971 527764130           03:30 PM, 16th Jan                     Zain                    i am waiting since 3 day . you site saying delivery wil be 15 . and stil today dont no where is pacakge           03:31 PM, 16th Jan                   Mais                   I am totally understand you, please accept our full apology for this delay, please rest assured that we will do our best to deliver your items at the soonest we can           03:32 PM, 16th Jan                     Zain                    whould you please share delivery guy number i wil follow him . i relay  feeling bad to placed order to see your delivery services           03:32 PM, 16th Jan                     Zain                    now i want to know today wil i get my order ?           03:33 PM, 16th Jan                     Zain                    it almost 4 clock after hour your driver wil be off . and your client wil cry for delivery           03:34 PM, 16th Jan                   Mais                   Please accept our full apology for this delay, kindly note that we will do our best to deliver the order at the soonest we can           03:34 PM, 16th Jan                     Zain                    i need to know wil i get today or no           03:34 PM, 16th Jan                     Zain                    if you are unable to delivered i will shot email to management and wil cancel order           03:35 PM, 16th Jan                   Mais                   Please rest assured that we will do our best to deliver the order as soon as we can           03:37 PM, 16th Jan                   Mais                   Just please allow us the time so that we can do the needful           03:37 PM, 16th Jan                     Zain                    what meaning of soon           03:37 PM, 16th Jan                     Zain                    you guy dinot fulful comitment.  and stil even dont no when i wil get delivery .just as soon as . i need straight answer .           03:38 PM, 16th Jan                     Zain                    will i get my delivery today or no           03:39 PM, 16th Jan                     Zain                    you stil saying please allow us time thats really funny           03:40 PM, 16th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:42 PM, 16th Jan                   Mais                   Kindly allow us the time, and we will do our best to deliver the order at the soonest           03:42 PM, 16th Jan                   Mais                   Make sure that any problem you face when shopping with us will be solved in a way that makes you satisfied, your happiness and comfort are important to us.           03:42 PM, 16th Jan                   Mais                   Is there anything else I can assist you with?           03:43 PM, 16th Jan                     Zain                    u just delivered my time today til 6. if not than i wil cancel order           03:43 PM, 16th Jan                     Zain                    thanks for your worse service           03:43 PM, 16th Jan                   Mais                   Be assured that we will do our best to deliver the order at the soonest we can           03:44 PM, 16th Jan                   Mais                   As well, kindly note that we will do our best to raise our quality service and improve our performance in order to meet all your wish           03:45 PM, 16th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           03:46 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5593980