Subject: Ticket Assigned - Conversation with Mohammed Shaneeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 08:43:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammed Shaneeb Mohammed Shaneeb                    Hi           12:22 AM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:22 AM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello Mohammed Shaneeb , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:22 AM, 16th Jan                     Mohammed Shaneeb                    2           12:23 AM, 16th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:23 AM, 16th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:23 AM, 16th Jan                     Mohammed Shaneeb                    2           12:23 AM, 16th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:23 AM, 16th Jan                     Mohammed Shaneeb                    1           12:23 AM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:23 AM, 16th Jan                     Mohammed Shaneeb                    [email-masked]           12:23 AM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:23 AM, 16th Jan                   Mohammed                   Hi Mohammed , Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           12:25 AM, 16th Jan                     Mohammed Shaneeb                    My refund was processed, but i didnt get the full refund.. there is a missing amount in it. For 1 product i didnt get the refund..           12:25 AM, 16th Jan                   Mohammed                   Could you please share your exact order number so that I can assist you further?           12:26 AM, 16th Jan                     Mohammed Shaneeb                             12:26 AM, 16th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:26 AM, 16th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           12:28 AM, 16th Jan                     Mohammed Shaneeb                    Ok           12:28 AM, 16th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check on ths and process the refund ASAP           12:28 AM, 16th Jan                     Mohammed Shaneeb                    So you got it right ?           12:28 AM, 16th Jan                   Mohammed                   Yes, the refund has been processed for only two items           12:30 AM, 16th Jan                     Mohammed Shaneeb                    Thats it.. thanks for the response ?           12:31 AM, 16th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           12:31 AM, 16th Jan                     Mohammed Shaneeb                    Please do the needful           12:31 AM, 16th Jan                     Mohammed Shaneeb                    Nop thats it           12:31 AM, 16th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:32 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5591951