Subject: Ticket Assigned - Conversation with Malaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 08:43:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Malaz Malaz                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  malaz Bot:  Hi malaz, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9408660624 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010323002442     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0555587310            12:15 AM, 06th Jan                   Mohammed                   Hi Malaz , Good night, Thank you for contacting Splash. I'm Tawfik. I will be happy to help you.           12:16 AM, 06th Jan                     Malaz                    Hi Tawfik do you speak in Arabic           12:16 AM, 06th Jan                     Malaz                    Or we still can talk in English           12:17 AM, 06th Jan                     Malaz                    My order number is 9408660624           12:18 AM, 06th Jan                     Malaz                    I keep receiving messages that you guys are unable to reach to me but i have  nev er received any call           12:19 AM, 06th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:19 AM, 06th Jan                     Malaz                             12:20 AM, 06th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971555587310?           12:20 AM, 06th Jan                     Malaz                             12:20 AM, 06th Jan                     Malaz                    Yes its the same number i am receiving your delivery message in           12:20 AM, 06th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           12:22 AM, 06th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           12:22 AM, 06th Jan                     Malaz                    I hope so because i have bad experience with you guys the last time it took me to visit the manager directly           12:23 AM, 06th Jan                     Malaz                    Please make sure to solve it ASAP or refund the amount directly to my credit card           12:24 AM, 06th Jan                   Mohammed                   We understand that this would be really frustrating for you, Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.           12:26 AM, 06th Jan                     Malaz                    Great           12:26 AM, 06th Jan                     Malaz                    Good night           12:26 AM, 06th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           12:27 AM, 06th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           12:29 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5553328