Subject: Ticket Assigned - Conversation with Erika Alvarado
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 12:35:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Erika Alvarado Erika Alvarado                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  erika alvarado Bot:  Hi erika alvarado, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97470723891            04:24 PM, 14th Jan                   Mais                   Hi Erika, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:25 PM, 14th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:25 PM, 14th Jan                     Erika Alvarado                    Hi Mais  i would to return my order but i dont want  refund i want to change the size same product           04:26 PM, 14th Jan                     Erika Alvarado                    Is it okay?           04:26 PM, 14th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:28 PM, 14th Jan                   Mais                   Could you please confirm if this is your order number 4710367304           04:30 PM, 14th Jan                     Erika Alvarado                    Yes that's it           04:30 PM, 14th Jan                   Mais                   Please accept our full apology as the exchange service is not available for Centrepoint products           04:31 PM, 14th Jan                   Mais                   You can return the item, then the amount will be refunded, and then you can place a new order with the item and the size you want           04:31 PM, 14th Jan                     Erika Alvarado                    Okay I understand thank you           04:32 PM, 14th Jan                   Mais                   Is there anything else I can assist you with?           04:32 PM, 14th Jan                     Erika Alvarado                    No thanks           04:32 PM, 14th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:34 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5586461