Subject: Ticket Assigned - Conversation with Zayn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 12:00:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zayn Zayn                    Hi           03:43 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:43 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Hello Zayn , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:43 PM, 14th Jan                     Zayn                    3           03:43 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            03:43 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:43 PM, 14th Jan                     Zayn                    2           03:44 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:44 PM, 14th Jan                     Zayn                    1           03:44 PM, 14th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:44 PM, 14th Jan                     Zayn                    [email-masked]           03:44 PM, 14th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:44 PM, 14th Jan                     Zayn                    K           03:45 PM, 14th Jan                   Mais                   Hi Zayn, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:45 PM, 14th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           03:45 PM, 14th Jan                     Zayn                    9408658410, I returned some products last week from the mentioned order number.           03:46 PM, 14th Jan                     Zayn                    I requested via online for the retrn, the centrepoint team came  and collected the products on last Friday itself.           03:47 PM, 14th Jan                     Zayn                    It's now one week, bt still in the app it showing like retrn requested.           03:47 PM, 14th Jan                   Mais                   Please be assured as we have now escalated this issue to our refund team and they are closely working on this to fix it for you.             03:47 PM, 14th Jan                   Mais                   We will get in touch with you at the soonest we can           03:48 PM, 14th Jan                     Zayn                    When           03:48 PM, 14th Jan                     Zayn                             03:49 PM, 14th Jan                   Mais                   Please allow us 24-48 hours, and be assured that we will try our best to solve this issue at the soonest we can           03:50 PM, 14th Jan                     Zayn                    Why it is still like this, one week before centrepoint team alrdy came and collected the items.           03:50 PM, 14th Jan                     Zayn                    Its a refund of 121 dhs           03:50 PM, 14th Jan                     Zayn                    I want retrn some of the items from the same order.           03:51 PM, 14th Jan                     Zayn                    So I am confused, If i retrn some items today,will it be okey or not.           03:52 PM, 14th Jan                   Mais                   Please accept our full apology for this, as per our records the items have been picked up on 6-1-23 and reached our warehouse on 8-1-23, please allow us the time so that we can raise the issue to process the refund           03:52 PM, 14th Jan                     Zayn                    Okey           03:54 PM, 14th Jan                   Mais                   Is there anything else I can assist you with?           03:54 PM, 14th Jan                     Zayn                    Yes           03:54 PM, 14th Jan                     Zayn                    If I retrnd remaining items from the same order today to centrepoint outlet, will that effect the refund procedure of the already returned items?           03:55 PM, 14th Jan                   Mais                   No it will not, you can return the items you want to the store           03:57 PM, 14th Jan                     Zayn                    Okey           03:58 PM, 14th Jan                     Zayn                    Thank you           03:58 PM, 14th Jan                   Mais                   Is there anything else I can assist you with?           03:58 PM, 14th Jan                     Zayn                    No           03:59 PM, 14th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:00 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5586325