Subject: Ticket Assigned - Conversation with Fatma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 11:30:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatma Fatma                    Customer:  Hi Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi fatma, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410438093 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 16/01/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0567213173            03:15 PM, 14th Jan                   Mais                   Hi Fatma, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:19 PM, 14th Jan                   Mais                   We can see that you have contacted us regarding your order 9410438093           03:19 PM, 14th Jan                     Fatma                    I wanted to know the update           03:22 PM, 14th Jan                     Fatma                    Yes           03:22 PM, 14th Jan                     Fatma                    I called the call Centre because I asked if they can arrange my collection today, since I am Travelling tomorrow           03:23 PM, 14th Jan                     Fatma                    They said yes, I just want to double check           03:23 PM, 14th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:24 PM, 14th Jan                   Mais                   We would like to inform you that your order is under delivery to the store and it will be ready for pick up at the soonest           03:27 PM, 14th Jan                     Fatma                    OK thank you so much           03:27 PM, 14th Jan                   Mais                   Please allow us the time so that we can process it, and kindly note that you will receive a message when the order will be ready for collection           03:28 PM, 14th Jan                   Mais                   Is there anything else I can assist you with?           03:29 PM, 14th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:30 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5586183