Subject: Ticket Assigned - Conversation with Bharathi Divya
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 11:23:19 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bharathi Divya Bharathi Divya                    2           03:14 PM, 14th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:14 PM, 14th Jan                   MAX UAE whatsapp bot                    Hello Bharathi Divya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:14 PM, 14th Jan                     Bharathi Divya                    1           03:14 PM, 14th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:14 PM, 14th Jan                     Bharathi Divya                    9409725247           03:14 PM, 14th Jan                   MAX UAE whatsapp bot                    Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.             03:14 PM, 14th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:14 PM, 14th Jan                     Bharathi Divya                    2           03:15 PM, 14th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:15 PM, 14th Jan                     Bharathi Divya                    1           03:15 PM, 14th Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:15 PM, 14th Jan                     Bharathi Divya                    [email-masked]           03:15 PM, 14th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:15 PM, 14th Jan                   Mais                   Hi Bharathi, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:17 PM, 14th Jan                   Mais                   We can see that you have contacted us regarding your order 9409725247           03:17 PM, 14th Jan                     Bharathi Divya                    Yes           03:18 PM, 14th Jan                     Bharathi Divya                    Yes           03:18 PM, 14th Jan                   Mais                   We sincerely apologize for any inconvenience caused to you.  We would like to inform you that our courier partner tried to deliver your order 9409725247 without success.           03:19 PM, 14th Jan                   Mais                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           03:19 PM, 14th Jan                   Mais                   Once again please accept our full apology, and make sure that this mistake will be raised to the concerned team to try not to repeat this error again. Your time and your comfort are important to us.           03:20 PM, 14th Jan                   Mais                   Is there anything else I can assist you with?           03:21 PM, 14th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:23 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5586153