Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 11:15:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  33006255 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4710323136 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0113230007282     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:02 PM, 14th Jan                     Hello                    ok           03:03 PM, 14th Jan                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:04 PM, 14th Jan                   Mais                   We can see that you have contacted us regarding your order 4710323136           03:04 PM, 14th Jan                     Hello                    yes           03:05 PM, 14th Jan                     Hello                    i want to know what time it will be delivered           03:05 PM, 14th Jan                     Hello                    the location i input is our office           03:05 PM, 14th Jan                     Hello                    our office is till 4pm.only           03:05 PM, 14th Jan                   Mais                   Kindly accept our full apology for the delay, please note that the expected date of the order to be delivered is 14-1-23           03:09 PM, 14th Jan                     Hello                    yes its 14 today           03:10 PM, 14th Jan                   Mais                   So please allow us the time so that the order can be delivered           03:10 PM, 14th Jan                     Hello                    so what time ?           03:10 PM, 14th Jan                     Hello                    because office will be close by 4pm           03:10 PM, 14th Jan                   Mais                   Kindly note that we are unable to determine a specified time, but you will be contacted by the courier before delivering the order so please arrange with him to deliver the order at your specified time           03:11 PM, 14th Jan                   Mais                   Is there anything else I can assist you with?           03:13 PM, 14th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:14 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5586110