Subject: Ticket Assigned - Conversation with Heba
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 11:10:32 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Heba Heba                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  heba Bot:  Hi heba, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410238939 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011323001410     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0503452210            02:57 PM, 14th Jan                     Heba                    Ok           02:58 PM, 14th Jan                   Mais                   Hi Heba, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           02:58 PM, 14th Jan                   Mais                   We can see that you have contacted us regarding your order 9410238939           02:58 PM, 14th Jan                     Heba                    Hi Mais , i put the tracking number in the link for tracking but it shows no reocrd           02:59 PM, 14th Jan                     Heba                    And am supposed to receive it today           02:59 PM, 14th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:59 PM, 14th Jan                   Mais                   We have checked for you and found via your order tracking number that your order 9410238939 has been out for delivery on 14-1-23, and we hope it will be delivered to you as soon as possible.           02:59 PM, 14th Jan                   Mais                   Please allow us till the end of this day so that the order can be delivered, knowing that you will be contacted before delivering the order           02:59 PM, 14th Jan                     Heba                    I just need to know when it will be delivered as showing to track means maybe something is wrong           03:00 PM, 14th Jan                     Heba                    If you can just confirm that it will be delivered today           03:00 PM, 14th Jan                   Mais                   Kindly allow us till the end of this day so that the order can be delivered, and please accept our full apology for the delay           03:02 PM, 14th Jan                     Heba                    Sure           03:03 PM, 14th Jan                     Heba                    No worri3s           03:03 PM, 14th Jan                     Heba                    Thanks a lot Mais           03:03 PM, 14th Jan                   Mais                   Is there anything else I can assist you with?           03:05 PM, 14th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           03:10 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5586099