Subject: Ticket Assigned - Conversation with Sadia Sana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 10:52:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sadia Sana Sadia Sana                    We received your return request for order 9409421844 Solid Hooded Sweatshirt with L... +1item(s). Our delivery partner will pick up your return in 2-5 days.           02:41 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:41 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:41 PM, 14th Jan                     Sadia Sana                    1           02:41 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Hello Sadia Sana , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:41 PM, 14th Jan                     Sadia Sana                    2           02:41 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:41 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:41 PM, 14th Jan                     Sadia Sana                    2           02:42 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:42 PM, 14th Jan                     Sadia Sana                    1           02:42 PM, 14th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:42 PM, 14th Jan                     Sadia Sana                    [email-masked]           02:42 PM, 14th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:42 PM, 14th Jan                   Mais                   Hi Sadia, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:43 PM, 14th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           02:43 PM, 14th Jan                     Sadia Sana                    I put the return request on last Sunday 8th jan           02:43 PM, 14th Jan                     Sadia Sana                    We received your return request for order 9409421844 Solid Hooded Sweatshirt with L... +1item(s). Our delivery partner will pick up your return in 2-5 days.           02:43 PM, 14th Jan                     Sadia Sana                    No one yet collected these items           02:43 PM, 14th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay           02:45 PM, 14th Jan                   Mais                   Could you please confirm your contact number?           02:45 PM, 14th Jan                     Sadia Sana                    0503978833           02:45 PM, 14th Jan                     Sadia Sana                    Please note that contact on this number after 11 in the morning           02:45 PM, 14th Jan                     Sadia Sana                    From 11 morning till night 12 this number is working           02:46 PM, 14th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:48 PM, 14th Jan                   Mais                   We will get in touch with you at the soonest we can           02:48 PM, 14th Jan                     Sadia Sana                    Thank you           02:49 PM, 14th Jan                   Mais                   Is there anything else I can assist you with?           02:50 PM, 14th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:51 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5586020