Subject: Ticket Assigned - Conversation with Shivam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 10:51:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shivam Shivam                    Hi           02:39 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:39 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Hello Shivam , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:39 PM, 14th Jan                     Shivam                    3           02:39 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:39 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:39 PM, 14th Jan                     Shivam                    2           02:40 PM, 14th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:40 PM, 14th Jan                     Shivam                    1           02:40 PM, 14th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:40 PM, 14th Jan                     Shivam                    [email-masked]           02:40 PM, 14th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:40 PM, 14th Jan                   Mais                   Hi Shivam, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:42 PM, 14th Jan                     Shivam                    Hi           02:42 PM, 14th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           02:42 PM, 14th Jan                     Shivam                    I have placed a COD order           02:42 PM, 14th Jan                     Shivam                    I want to return it           02:42 PM, 14th Jan                     Shivam                    Refund method is only showing shukran           02:43 PM, 14th Jan                     Shivam                    I want money back in my added debit card           02:43 PM, 14th Jan                     Shivam                    Not in shukran balance           02:43 PM, 14th Jan                     Shivam                    Your order 9409854268           02:44 PM, 14th Jan                     Shivam                    Order number           02:45 PM, 14th Jan                   Mais                   Kindly note that in case you have paid as a cash, and returned through the online, the amount will be refunded to your My Credit/Shukran Pay accounr           02:46 PM, 14th Jan                   Mais                   And we are unable to refund the amount to your debit card           02:46 PM, 14th Jan                     Shivam                    I can share credit card details           02:46 PM, 14th Jan                     Shivam                    Can i get customer support call           02:47 PM, 14th Jan                   Mais                   You can return the item to the store and refund the amount as a cash           02:47 PM, 14th Jan                     Shivam                    Ok           02:47 PM, 14th Jan                     Shivam                    I can get cash at store if i return at store?           02:47 PM, 14th Jan                   Mais                   Kindly accept our full apology that we are unable to refund the amount to your debit card, and you can contact on 8006927           02:48 PM, 14th Jan                   Mais                   Yes, if you return to the store you can get the amount as a cash           02:48 PM, 14th Jan                   Mais                   Is there anything else I can assist you with?           02:50 PM, 14th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:51 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5586018