Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel part of your order.
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 08:23:24 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.
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<div dir="ltr">Dear Sir,<br><br>You have very diplomatically replied reasons of non availability of the product ordered/cancelled.It takes unnecessary waste the productive time for both of us.<br><br>It is suggested to your management that please do not show items available in stock without having shown on line having quality issue or other wise. Better to have physical availability check of quality of product before showing on line.</div>
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<br>Now , I have to wait for refund ???</div>
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<div class="ydpa4b8741asignature"><div style="font-family:verdana, helvetica, sans-serif;font-size:24px"><div style="font-size:16px;font-family:garamond, times, serif" dir="ltr"><b><var id="ydp88436a93yui-ie-cursor"></var>Best Regar<span></span>ds<span></span><br>SHAILESH SHAH - P.O.BOX.8080-SHARJAH TEL.NO.:-MOBILE-00971-50-6363025      [email-masked]</b></div></div></div>
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<div>On Saturday, January 14, 2023 at 11:23:57 AM GMT+4, Splash &lt;[email-masked]&gt; wrote:
                
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5582355</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5582355<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Shailesh​,</div>
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<div dir="ltr">Thank you for contacting us, and giving us the opportunity to serve you.</div>
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<div dir="ltr">We truly apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.</div>
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<br>We regret to inform you that the product Solid Zip Through Lightweight Jacket with Long Sleeves and Pockets from the order 9410201343 was canceled because it was out of our stock/quality check issues, as we will not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.</div>
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<div dir="ltr">Kindly note that the amount of the canceled product AED33.00 was returned to your account on 1/13/23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.</div>
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<br>As well, the order will be ready for pick up within the specified time, and if you do not receive the order within the specified time, please contact us again in order to serve you to the fullest.</div>
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<br>Thank you for your cooperation and shopping with us.<br> <br>We apologize for any inconvenience and thank you for your patience.<br> <br>Feel free to contact us for further assistance!<br><br>
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<div dir="ltr" style="margin-top:0px">Thank You,<div id="ydpccb70df2yiv3140358985yqtfd56085" class="ydpccb70df2yiv3140358985yqt3869261036">
<br><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont,">Splash </span>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582355