Subject: Ticket Assigned - return issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 06:44:22 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return issue Hi Team   Problem Statement:  Refund approval.   Ticket id: 5363987 Order Date: Nov 17, 2022 Order ID: 9400617704 Tracking ID: SD008649010   Total Price : AED 115   Issue Description: The Customer placed the order on Nov 17, 2022 and it is pending since then, On Nov 28, 2022 and customer has already returned the item Solid Longline Denim Jacket with Button Closure and Pockets, However till now the refund has not been initiated.   Case history: The customer reached out to us on 28 Nov, 2022 and since then the issue has not been resolved we have escalated to the warehouse as well but the item has not been received according to the warehouse.    Customer's history: The customer is with us since 10/11/2020 and this is his 3 order with us.   Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.  Thank You, https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5578558