Subject: New Reply Received - Conversation with Pooja Jagtap
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 15:57:50 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Conversation with Pooja Jagtap  Ticket comment <div>Also as per the payment i made , i paid : 187 aed plus 18 aed from my credit voucher for 7 items and 38.80 plus 1.4 aed for the click and collect order of skirt . </div>
<div>But according to your mail i m getting refund of only <span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>AED53.1667 and the amount AED62.3334 plus 11 aed as my credit voucher , </span>
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<div><font><span style="font-size: 14px">Can i get the reason why i m not getting full refund of 187 to my card and 18 aed to my credit voucher . </span></font></div>
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<div><font><span style="font-size: 14px">Regard's,</span></font></div>
<div><font><span style="font-size: 14px">Genuine customer </span></font></div>
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<font><span style="font-size: 14px">Pooja Jagtap<br></span></font><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 13-Jan-2023, at 12:57 PM, pooja jagtap &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Hi,<div><br></div>
<div>Yes the item: <span style='-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255)'> Solid Long Sleeves Wrap Dress with Notched Collar and Button Detail, Textured Top with Short Puff Sleeves and Frill Detail Collar and Solid Fade Resistant Round Neck T-shirt with Short Sleeves, </span>
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<div><span style='-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255)'>Yes I confirm you that i have handed them to the courier with the other items . As all the items are hannded over at one time together.</span></div>
<div><span style='-webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255)'>Please check and issue the remaining refund amount too.</span></div>
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<div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 13-Jan-2023, at 10:51 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Pooj​a,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">Please accept our full apologies for the inconvenience caused to you.<br><br>We would like to inform you that we have processed the refund of amount AED53.1667 and the amount AED62.3334 on 1/13/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div dir="ltr">As well, we have processed the refund of amount 6 AED and the amount of 5.1176 AED in your My Credit wallet. You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto your account<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option</div>
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<div dir="ltr">And regarding the items Solid Long Sleeves Wrap Dress with Notched Collar and Button Detail, Textured Top with Short Puff Sleeves and Frill Detail Collar and Solid Fade Resistant Round Neck T-shirt with Short Sleeves, could you please confirm if you have handed them to the courier with the other items or not, so that we can check for you further.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Max </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5576118