Subject: Ticket Assigned - Conversation with Anamika Gupta
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 12:31:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anamika Gupta Anamika Gupta                    Hi           04:15 PM, 01st Mar                   Mais                   Hi Anamika, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:17 PM, 01st Mar                     Anamika Gupta                    I’m contacting you regarding my refund           04:17 PM, 01st Mar                     Anamika Gupta                             04:18 PM, 01st Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:19 PM, 01st Mar                     Anamika Gupta                    This screenshot has the order no. And also the cancelled item detail which was from cancelled automatically from your side  And it’s been more than a month and I’ve not yet received the refund           04:19 PM, 01st Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           04:20 PM, 01st Mar                   Mais                   We would like to inform you that we have processed the refund of amount AED14.10 on 1/28/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:20 PM, 01st Mar                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully.           04:20 PM, 01st Mar                     Anamika Gupta                    Ok I will check           04:21 PM, 01st Mar                     Anamika Gupta                    But when I had contacted you guys on 30/01/2023 that time too the refund was not done and they said it will take time then how come you can say it was done on 28/01/2023           04:22 PM, 01st Mar                   Mais                   Please accept our full apology for this, as per our records the refund has been processed on 28-1-23           04:24 PM, 01st Mar                   Mais                   Is there anything else I can assist you with?           04:26 PM, 01st Mar                     Anamika Gupta                    I will check           04:27 PM, 01st Mar                     Anamika Gupta                    Thank you for your assistance           04:27 PM, 01st Mar                   Mais                   Thanks for your patience and understanding.           04:27 PM, 01st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:31 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5773118