Subject: Ticket Assigned - Conversation with Hazel ❤️
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 11:18:47 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hazel ❤️ Hazel ❤️                    Hello           03:06 PM, 01st Mar                     Hazel ❤️                             03:06 PM, 01st Mar                     Hazel ❤️                    I received this message           03:06 PM, 01st Mar                     Hazel ❤️                             03:07 PM, 01st Mar                     Hazel ❤️                    But it was already deducted in my card           03:07 PM, 01st Mar                     Hazel ❤️                    How is this           03:07 PM, 01st Mar                   Mais                   Hi Hazel, Good Afternoon. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           03:09 PM, 01st Mar                     Hazel ❤️                    Hello           03:09 PM, 01st Mar                     Hazel ❤️                             03:09 PM, 01st Mar                     Hazel ❤️                    I received this message saying my order was not processed successfully           03:10 PM, 01st Mar                     Hazel ❤️                             03:10 PM, 01st Mar                     Hazel ❤️                    But it was already deducted in my account           03:10 PM, 01st Mar                     Hazel ❤️                    Kindly check for me this issue           03:10 PM, 01st Mar                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9416899625 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9416900856.           03:10 PM, 01st Mar                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           03:10 PM, 01st Mar                     Hazel ❤️                    But for the 9416899625 I didn't order this one           03:12 PM, 01st Mar                     Hazel ❤️                    The only order I placed is the first one           03:12 PM, 01st Mar                     Hazel ❤️                             03:12 PM, 01st Mar                     Hazel ❤️                    And as you can see the time, my order was 1:50 and then the following order is 2:15           03:13 PM, 01st Mar                   Mais                   Kindly note that this order 9416899625 which you have placed has not been placed successfully, so our system placed a new order which is 9416900856 with the same amount and the same items as well the same payment method.           03:13 PM, 01st Mar                     Hazel ❤️                    After I checked out and pay my order at 1:50 I didn't order anymore           03:13 PM, 01st Mar                   Mais                   So you have a new order which it has placed successfully.           03:14 PM, 01st Mar                     Hazel ❤️                    Ohh okay           03:14 PM, 01st Mar                     Hazel ❤️                    Okay           03:14 PM, 01st Mar                   Mais                   Is there anything else I can assist you with?           03:14 PM, 01st Mar                     Hazel ❤️                    So, I can still pick up my order tomorrow?           03:14 PM, 01st Mar                   Mais                   Sure, and you will receive a message when the order will be ready for collection.           03:15 PM, 01st Mar                   Mais                   Is there anything else I can assist you with?           03:16 PM, 01st Mar                     Hazel ❤️                    Only this           03:16 PM, 01st Mar                     Hazel ❤️                    Thank you           03:16 PM, 01st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           03:18 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5772643