Subject: Ticket Assigned - Conversation with ❄️
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 11:14:28 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ❄️ ❄️                    Is there any update?           02:31 PM, 01st Mar                     ❄️                    another day has passed and yet the items remains uncollected           02:32 PM, 01st Mar                     ❄️                    hello           02:33 PM, 01st Mar                     ❄️                    ???????????           02:33 PM, 01st Mar                     ❄️                    anybody there?           02:33 PM, 01st Mar                     ❄️                    HELLLLLLOOOOOOOOOO!!!!!!!!           02:33 PM, 01st Mar                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:36 PM, 01st Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:37 PM, 01st Mar                     ❄️                    WHATS THE REASON THIS TIME FOR THE DELAY?           02:41 PM, 01st Mar                     ❄️                    I HOPE ITS SOMETHING NEW           02:41 PM, 01st Mar                   Mais                   We sincerely apologize for any inconvenience caused. This is definitely not the experience we wish you had when shopping on our website.           02:41 PM, 01st Mar                   Mais                   We can understand your frustration here. Please be assured as we have escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           02:41 PM, 01st Mar                     ❄️                    THIS WAS THE REASON YESTERDAY           02:42 PM, 01st Mar                     ❄️                    WHAT ELSE IS NEW           02:42 PM, 01st Mar                     ❄️                    CAN YOU GIVE ME NEW REASON FOR THE DELAY. LIKE YOUR COMPANY NO LONGER OWNS A TRANSPORTATION TO COLLECT THE ITEM           02:42 PM, 01st Mar                     ❄️                    OR THE DELIVERY DRIVER GOT SICK           02:43 PM, 01st Mar                     ❄️                    YOUR TEAM IS NOW WORKING ON IT. BECAUSE ITS HAS BEEN ESCALATED SINCE LAST MONTH.           02:43 PM, 01st Mar                     ❄️                    *NOT           02:49 PM, 01st Mar                     ❄️                    HELLLLLLOOOOOOO!!!!!           02:51 PM, 01st Mar                     ❄️                    HELLLLLLLLLLLLLLLOOOOOOOOOOOOOOOO!!!!!!           02:53 PM, 01st Mar                   Mais                   Please note that we are working on the issue and we will update you at the soonest           02:55 PM, 01st Mar                     ❄️                    WHEN IS THE SOONEST? I WAS TOLD THE SAME THING YESTERDAY.           02:56 PM, 01st Mar                   Mais                   Please allow us 24 hours           02:57 PM, 01st Mar                     ❄️                    YOUR CUSTOMER SUPPORT COLLEAGUE HAMZA, BADIR, KADER, ZIENA ARE ALL LIARS           02:57 PM, 01st Mar                     ❄️                    THIS WAS YESTERDAY           02:58 PM, 01st Mar                     ❄️                    SAME 24 HOURS BUT NOTHING HAPPNES           02:58 PM, 01st Mar                     ❄️                    DO YOU HAVE A DIFFERENT CLOCK?           02:58 PM, 01st Mar                     ❄️                    JUST TELL ME IF YOU WILL COLLECT THE ITEM OR NOT           02:59 PM, 01st Mar                   Mais                   I totally understand you, please allow us one more 24 hours and we will do the needful, please rest assured that your issue will be solved on a priority.           03:00 PM, 01st Mar                     ❄️                    NOT THIS AGAIN... I HAVE WAITED 24 HRS SINCE YESTERDAY AND I HAVE WAITED 1 MONTH ALREADY           03:01 PM, 01st Mar                     ❄️                    IT WAS NEVER A PRIORITY... IF THIS WAS A PRIORITY, THEN IT SHOULD HAVE BEEN SOLVED LONG TIME AGO           03:01 PM, 01st Mar                   Mais                   Please accept our full apology for the delay, we will do our best to solve this issue at the soonest we can           03:02 PM, 01st Mar                   Mais                   Just please allow us 24 hours as a maxmum           03:02 PM, 01st Mar                     ❄️                    NO APOLOGIES ACCEPTED ANYMORE           03:03 PM, 01st Mar                   Mais                   Please be assured that any problem you face when shopping with us will be solved in a way that makes you satisfied, your happiness and comfort are important to us.           03:03 PM, 01st Mar                     ❄️                    I NEED THIS ITEMS COLLECTED AND I NEED MY REFUND           03:03 PM, 01st Mar                     ❄️                    NOOOOO YOU ARE THE WORST... THIS WAS THE WORST ONLINE SHOPPING EXPERINCE AND YOUR MARKETING ADVERTISMENT WAS ALL LIES           03:03 PM, 01st Mar                   Mais                   Sure, we will do the needful, please allow us the time           03:04 PM, 01st Mar                     ❄️                    NOT ANYMORE... I NEED THIS ITEM BE COLLECTED           03:04 PM, 01st Mar                     ❄️                    GIVE ME REFERENCE NUMBER AND THE COURIER NUMBER WHO WILL COLLECT THE ITEM           03:04 PM, 01st Mar                   Mais                   Kindly note that we are unable to determine the courier person who will collect the items, however the courier will collect your items at the soonest, just please allow us the time           03:08 PM, 01st Mar                     ❄️                    I HAVE ALLOWED ENOUGH TIME ALREADY           03:09 PM, 01st Mar                     ❄️                    THIS IS VERY MUCH FRUTRATING DEALING WITH THIS UNPROFESSIONAL COMPANY LIKE THIS...           03:09 PM, 01st Mar                     ❄️                    IF YOU CANT DETERMINE THE PERSON THEN, WHO IS THE COURIER PROVIDER           03:10 PM, 01st Mar                     ❄️                    GIVE ME THE REFERENCE NUMBER OT AWB AND I WILL FOLLOW UP           03:10 PM, 01st Mar                     ❄️                    JUST FOR THIS ITEM TO BE COLLECTED           03:10 PM, 01st Mar                     ❄️                    OR ELSE JUST ANSWER ME IF YOU WILL COLLECT THE ITEM OR NOT?           03:11 PM, 01st Mar                     ❄️                    AS WELL AS IF YOU WILL PROCESS MY REFUND OR NOT?           03:11 PM, 01st Mar                   Mais                   Kindly note that this is your complaint number 5686746 and we will update you through your email           03:12 PM, 01st Mar                   Mais                   As well these are the AEB of your returns RP020223003211 and RP020123003719           03:12 PM, 01st Mar                   Mais                   Kindly note that we are still working on the issue and we will solve it           03:12 PM, 01st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:14 PM, 01st Mar                     ❄️                    COMPLAINT NUMBER BUT NO ACTION           03:14 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5772618