Subject: Ticket Assigned - Conversation with Saif
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 10:49:32 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saif Saif                    My order number: 9416509168           02:24 PM, 01st Mar                     Saif                    I wanst to exchange size           02:24 PM, 01st Mar                     Saif                    Hi           02:26 PM, 01st Mar                     Saif                    I have order           02:26 PM, 01st Mar                     Saif                    I want **           02:26 PM, 01st Mar                   Mais                   Hi Saif, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:28 PM, 01st Mar                   Mais                   Please give me a minute to check.           02:28 PM, 01st Mar                     Saif                    Ok           02:28 PM, 01st Mar                   Mais                   We would like to inform you that we can arrange a return process for the items if you want and you will receive the refund, then you can re order the items you wish with your specified size           02:32 PM, 01st Mar                   Mais                   Could you please confirm your wish about this?           02:32 PM, 01st Mar                     Saif                    No exchange size ?           02:33 PM, 01st Mar                   Mais                   We regret to inform you that the exchange service is not available through the online.           02:34 PM, 01st Mar                   Mais                   You can check with the store team about their return/exchange policy if you want           02:34 PM, 01st Mar                     Saif                    Ok , i will try to go thr store But I already i make return from the website for the jogger           02:36 PM, 01st Mar                     Saif                    The*           02:36 PM, 01st Mar                   Mais                   We can cancel the online return request, please confirm your wish about  visiting the store           02:40 PM, 01st Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:43 PM, 01st Mar                     Saif                    Yes yes           02:44 PM, 01st Mar                     Saif                    But I don’t no about the store policy           02:45 PM, 01st Mar                     Saif                    If they didn’t make the exchange  Because i bought in online           02:45 PM, 01st Mar                   Mais                   Kindly note that at the store you can return the item even if you have purchased it from the online           02:47 PM, 01st Mar                     Saif                    Ok           02:48 PM, 01st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:49 PM, 01st Mar                     Saif                    But please           02:49 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5772474