Subject: Ticket Assigned - Conversation with Megala
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 09:18:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Megala Megala                    Hi           12:54 PM, 01st Mar                     Megala                    I need to exchange the items purchased to a smaller size. Is it possible?           12:54 PM, 01st Mar                   Mais                   Hi Megala, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:55 PM, 01st Mar                   Mais                   Regarding the order 9416553557, kindly note that we can arrange a return process for the items through the online, and you can check the store return/exchange policy if they could assist you regarding the exchange           12:56 PM, 01st Mar                   Mais                   Please confirm your wish, so that we can check for you further           12:57 PM, 01st Mar                   Mais                   Hi, I'm not getting a resp
 onse from you. Are we still connected?           12:58 PM, 01st Mar                     Megala                    Yes           01:00 PM, 01st Mar                     Megala                    I need to buy smaller size           01:00 PM, 01st Mar                   Mais                   Kindly note that we can arrange a collection process for the items you want, and you will receive the refund of the items then you can re order the items you want with your specified size           01:02 PM, 01st Mar                     Megala                    Ok. No problem. Please arrange.           01:03 PM, 01st Mar                   Mais                   Please share with us the names of the items you want to return as they are on the site           01:04 PM, 01st Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           01:05 PM, 01st Mar                     Megala                    Yes           01:07 PM, 01st Mar             
       Mais                   I have not received a response from you still, please confirm if we are still connected?           01:07 PM, 01st Mar                   Mais                   Please share with us the names of the items you want to return as they are on the site           01:07 PM, 01st Mar                     Megala                    4 tops and 1 slip           01:08 PM, 01st Mar                   Mais                   Please confirm if you want to return the whole order?           01:09 PM, 01st Mar                     Megala                    Yes           01:11 PM, 01st Mar                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 9416553557 dated on 1-3-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           01:14 PM, 01st Mar                     Megala                    Ok. Thank you           01:14 PM, 01st Mar                    
  Megala                    Please ask them to come after 4pm. I am working in school.           01:15 PM, 01st Mar                   Mais                   Please note that you will be contacted on your contact number before collecting the items, so please arrange with the courier to collect your returns at your specified time           01:15 PM, 01st Mar                     Megala                    Ok.           01:16 PM, 01st Mar                   Mais                   Is there anything else I can assist you with?           01:16 PM, 01st Mar                     Megala                    No. Thank you.           01:17 PM, 01st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           01:18 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5771913